Toyota and Lexus have launched a warranty programme that provides up to 10 years’ worth of cover for new and used vehicles.
Under the ‘Relax’ banner, a year’s warranty is added each time it is serviced at a main Toyota or Lexus dealer. Servicing costs are unchanged from today, and vehicles – including vans and pick-ups – are eligible if they are less than 10 years old or have covered under 100,000 miles.
Relax replaces both Toyota’s previous 5-year, 100,000-mile new car warranty, and the Lexus 3-year, 60,000-mile warranty. It is extended by one year each time a car is serviced at an approved Toyota or Lexus dealer.
The scheme applies to all new Toyota and Lexus models and also applies retrospectively to models already sold, and vehicles maintained outside of the main Toyota and Lexus dealer networks are also eligible, assuming they are bought back for a main or interim service.
Claims under the warranty can be made outside of the UK too, assuming the firm’s dealership network is also participating in the Relax scheme – Toyota explained that should a car need remedial work in the south of France for example, the local dealer would be able to authorise the work under the Relax scheme.
The scheme works in the same way for vehicles with longer service intervals: for instance, the Toyota Proace van has a two-year maintenance schedule, and so has two years of warranty added each time it is serviced.
Toyota’s previous warranty scheme, introduced in 2010, remains valid, with Relax beginning at the end of the five-year period.
“This is a game-changing proposition that redefines the manufacturer warranty, giving our customers the reassurance and value of cover for up to a decade of motoring,” said Rob Giles, Toyota’s customer services director.
“There are compelling business benefits to be gained as well, with Relax connecting us with more owners, building loyalty and giving our network partners the opportunity to maximise value chain opportunities in both sales and after sales activities.
“The foundation for this exceptional level of protection is the essential quality, durability and reliability of our vehicles and our commitment to delivering customer-first service.
“As well as rewarding existing Toyota owners, our Relax programme will also strengthen the appeal of our vehicles to new customers, equally whether they are considering a new car or a used model.”
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